Cancun, Mexico

1. What do I need for proof of citizenship?
If you are a U.S. citizen, you must have a valid (not expired) U.S. passport OR both an original birth certificate (or certified copy, no notarized copies) AND a state-issued photo ID, such as a driver's license.
If you are not a US citizen, it is your responsibility to check with your Consulate as well as with the Mexican Consulate to determine what is required. For more information about Mexico call 305-716-4977.

2. How do I sign up?
Call our office or go online to make a reservation and get a confirmation number. Your reservation will be held for five days and we must receive deposits of $100 per person in our office within 2 days. Keep in mind that your reservation is not secure until these deposits are received. You may choose to secure your reservation by using a credit card or check over the phone or by signing up on the internet with a credit card. We accept Visa and Mastercard. Final payments are due in our office January 4 by certified check, money order or credit card. If you’re making final payments by credit card, we ask that you do this online by accessing your account.

3. What is a “Lead Person”?
The lead person is the person in charge of each room. They will be sent the invoice and tickets and all correspondence. If you have multiple rooms in your group, the person who made the reservations will receive all tickets for the group.

4. Will “random” people be put in my room?
Absolutely not.

5. When are final payments due?
Payments are due January 4th.

6. What is your refund or cancellation policy?
Cancellation/refund requests must be in writing. No refunds will be issued from verbal cancellations. Cancelled reservations may be reinstated subject to availability and reinstatement fees. Charges and fees outside of the base trip are non-refundable. Nonrefundable fees include, but are not limited to: returned check fees, reinstatement/cancellation/late payment fees, processing fees, reservation change fees, transfer fees, and travel protection premiums. Cancellations are subject to the following schedule:

1. Cancellations postmarked by November 1st for tours departing prior to May 1st will be assessed a penalty of $175 ($275 for cruise) plus any airline or attraction-imposed penalties and charges/fees.

2. Cancellations postmarked between November 1st and January 4th for tours departing prior to May 1st will be assessed a penalty of $275 ($475 for cruise) plus airline or attraction-imposed penalties and charges/fees.

3. Cancellations postmarked after final January 4th are non-refundable, unless you have purchased comprehensive travel protection and cancel for a covered reason (restrictions/deductible/exclusions apply; please see brochure/policy for details).

FINAL TRIP DOCUMENTS (TICKETS, ETC.) WILL NOT BE SENT UNTIL FULL PAYMENT AND A SIGNED COPY OF THIS TOUR PARTICIPANT AGREEMENT (AVAILABLE ON OUR WEBSITE OR BY REQUEST) HAS BEEN RECEIVED IN OUR OFFICE, OR AGREED TO ONLINE, FROM ALL PASSENGERS IN THE SAME ROOM OR RESERVATION I.D. FINAL TRIP DOCUMENTS/E-TICKETS: FOR ITINERARIES THAT DO NOT REQUIRE PAPER AIRLINE TICKETS, YOU MUST PRINT YOUR E-TICKETS BY ACCESSING YOUR ACCOUNT ON OUR WEBSITE-NOTHING WILL BE MAILED TO YOU. If you have provided us with an e-mail address, an e-mail notification (or paper tickets if required) will be sent to you, your group leader, travel agent or campus representative when your tickets are ready, usually 5-14 days prior to departure. SBT is not responsible for undelivered or misdirected mail or e-mail.

7. What if I need to change my reservation?
You may change your reservation (as long as we are able to make the change) for $25 per person plus applicable change fees (i.e. airline fees).

8. When will my flight leave?
Your flight can leave anytime on the Friday, Saturday or Sunday of your spring break. Your flight time will be on your ticket vouchers which you will receive 5 days prior to departure. We can not request specific dates or times so if you’re entire group does not have the flexibility of leaving anytime during the weekend of your break, please do not book!

9. What is the name of the airline?
Many flights are on Miami Air, however, other airlines that are used are AmericanTransAir, Allegro, Laker Air, Sky Service, and Tower Air, and others. The Charter Operator and the airline reserve the right to substitute any duly-licensed air carrier and/or to change aircraft type, routing and do not guarantee single plane or nonstop service.

10. How big are the airplanes?
You will be flying on a charter airline. Many flights are on Miami Air which operates Boeing 727 (173 seats). Some flights may be on Airbus 320’s or Boeing 757’s, larger or smaller aircraft. All charter aircraft are subject to the same maintenance requirements as U.S. carriers. Don’t worry, no propeller planes are used! (We get asked that question!)

11. Is First Class seating available?
No.

12. Can I purchase air-only or use a frequent flyer ticket?
No, you must purchase the whole package.

13. Will my flight be delayed?
It is possible that your flight will be delayed by weather or mechanical problems. You can protect yourself by purchasing travel insurance.

14. What happens when I arrive in my destination?
Upon your arrival, you will clear immigration and customs, collect your luggage and be taken by bus to your hotel. Our representatives will be on hand to assist you. Then you will have a welcome briefing to tell you about tours, policies, and special events that are available to you.

15. Are hotel damage deposits required?
Most hotels require a refundable $50-$100 damage deposit per person which, in most cases, can be put on a credit card. As long as there is no damage to the room your card will not be charged. (This deposit is not included in your vacation cost.)

16. How much spending money will I need?
Most students bring between $250- $450 plus a credit card just in case.

17. Should I bring traveler’s checks?
We recommend bringing traveler’s checks for safety reasons.

18. How much luggage should I bring?
Most airlines limit you to 2 suitcases and 44 pounds, however this varies depending on the airline. Please refer to the insert in your final documents for specific details. People typically pack way too much. As the dress is very casual, you probably won’t need more than a few bathing suits, jeans, shorts, t-shirts, several pairs of shoes and a few nice outfits for those big nights out.

19. Is travel insurance recommended?
Travel insurance is strongly recommended to protect you against flight delays, trip interruptions, medical problems, lost baggage, etc.

20. What is the weather like?
Weather in Cancun is typically 80-85 during the day and in the low 70s at night.

21. Will my hotel have compatible electrical connections?
In Cancun, most hotels have 110V connections which means you can use your hairdryer, etc., however, you may want to bring adaptors just in case.

22. Is it safe to drink the water?
We recommend in all destinations to drink bottled water just to be safe.